Like how we have a #self_QR_GD tag, can we also have the same for ECR tickets? So we can easily see from a designer's queue which requests went through ECR without clicking through the individual tickets.
Descriptions Getting Duplicated
Some descriptions in the tickets are getting duplicated. It also takes time for the designers to check off the check list in the sidebar because the tasks also duplicates. Please see ticket and image uploaded as reference: https://jar.designpickle.com/admin/tickets/974477
No edit subscriptions button in staging site
I am trying to make training videos but there is no way to edit a subscription on a cancelled account in staging. Example here is: [email protected]
See account credit $ in DPP
It would be great if clients could see the dollar amount of their credit/account balance in DPP. Right now, there is no way for someone to see this in DPP - they have to reach out to CS. Would go a long way toward promoting transparency & trust with clients.
Fresh Production Group Filter Modification
Concern: In the Ticket Feedback page under Reports menu/nav, can we rename "Fresh Production" filter group to "Custom Illustration" instead since FreshStock won't be needing the ticket feedback tool and for more specificity. Thanks!
Download button for ticket queues
Please bring back the download button. We always note the ticket numbers everyday so we won't miss a ticket. Thank you!
"Edit Subscriptions" button is missing
Edit subscriptions button is now just a pencil in company settings. Can we put the words "Edit Subscriptions" back somewhere? This Edit Subscriptions link would also be beneficial for On Hold/Cancelled clients that only want to reactivate some of their subs, not all. Best spot for this would be on the home page right after they log in. Other canny related to this second part: https://jar.designpickle.com/admin/feedback/p/reactivated-users-are-being-charged-for-any-plan-that-was-previously-active
Delivered and duplicated not seen on Dashboard
A client has reached out to us for not being able to search for delivered and duplicated projects. Hope you can help us with this!