It would be a good idea if whenever a client goes "On-Hold" the client can leave their feedback too (similar to what happens when they cancel)

Right now we don't have an idea of why the clients decide to go on-hold and we think it could be helpful to have a clear reason for their decision.

We want to make sure it's not our fault/preventable.

Also we'd like to add another filter to show us when a client went On Hold here: https://jar.designpickle.com/admin/companies?utf8=%E2%9C%93&q%5Bemail_or_name_or_users_email_cont%5D=&q%5Bsubscription%5D=&q%5Bstatus_with_new%5D=on_hold&q%5Bpickle_subscriptions_pickle_plan_name_eq%5D=&q%5Bdpus_designer_id_eq%5D=&tag_list=&q%5Bpickle_subscriptions_pickle_plan_period_eq%5D=&q%5Bpickle_subscriptions_quantity_eq%5D=&q%5Bcurrency_eq%5D=&q%5Bpickle_subscriptions_pickle_plan_id_eq%5D=&q%5Bzone_preference_eq%5D=&q%5Bquestionnaire_source_filter%5D=&q%5Bquestionnaire_source_podcast_name_or_questionnaire_source_conference_name_or_questionnaire_source_design_pickle_employee_name_or_questionnaire_source_search_engine_text_or_questionnaire_source_client_text_or_questionnaire_source_other_text_cont%5D=&utf8=%E2%9C%93